Warranty

EMPIRE SECURITY WARRANTY

Empire Security Product Warranty and Repair services can increase your competitive advantage with faster time to market, improved product quality and increased profitability. We have a dedicated team of experts focused on ensuring that customer experience with warranty repair reflects well on both your product and on your company. Utilizing our services can help you effectively support existing customers while continuing to launch new products.

 

Our service team works with your existing technical and customer support functions to ensure the customer receives fast, effective assistance.

 

For more details, please read this warranty terms thoroughly:

Keep your commercial invoice to enable you to proceed quickly in event of a Warranty Service.

EMPIRE SECURITY warrants LCD monitor products against defects in material or workmanship as follow:

1) 1% Spare parts (exclude panel) free of charge will be shipped with each order. 3% spare gift box & remote control free of charge.

2) One years warranty on products and parts, calculated from the receipt of customer.

For a period of one (1) year, if the Products are determined to be defective, We will repair or replace the faulty component at its sole judge.
For shipment of components/screens, shipping costs from purchaser to EMPIRE SECURITY would be at purchaser’s cost and shipping costs from EMPIRE SECURITY to purchaser would be at EMPIRE SECURITY ’ cost.

3) After the warranty period, the purchaser will pay for all labor charges and delivery cost.

4)Empire Security will guarantee to keep two years space parts at stock for each order.

5) The warranty does not cover any damages caused by excessive or inadequate
heating or air conditioning or electrical failures, surges or others.

6) Proof of receipted invoice and bill of loading are evidence that the unit is within the warranty period.

 

Warranty Procedures

Please fill in this information when you ask for the warranty.

Owner’s name____________________________________
Country__________________________________
Address__________________________________
Postcode_________________________________

Model Name/No.________________________________
Serial No.______________________________________